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- Sending SMS Messages
Sending SMS Messages
How do I send SMSs?
To send SMSs, you create a campaign in the app. Go to the Campaigns section and start a new campaign, then follow the guided creation process: give the campaign a name and description, set up your message (choose a sender/sender ID, write the text, and choose whether it’s the same for everyone or personalized per contact), select the contacts or list(s) you want to send to, optionally test with a small seed list first, review the estimated SMS count and credits required, and then send it immediately or schedule it for a later date/time. Once confirmed, the campaign sends to your selected contacts and you can track delivery status from the dashboard.
Who can I choose as the "sender" for my messages?
You can send from a purchased virtual number or an approved sender ID (a custom sender name), which you set up separately before using it in a campaign.
Can I test my message before sending it to everyone?
Yes, you can send to a small “seed list” first as a test batch, so you can check formatting and delivery before rolling it out to your full contact list.
What is an AI campaign, and how is it different from a regular campaign?
An AI campaign uses a smart, automated conversation flow instead of a single one-way message. When a contact replies, the AI understands their response and continues the conversation naturally to qualify or gather information from them, rather than you having to reply manually.
Can I review or edit what the AI will say before it goes live?
Yes, before publishing, you can review the AI-drafted message templates for each stage of the conversation and make changes if needed, so nothing goes out that you haven’t approved.
Can I schedule a campaign to send later instead of right away?
Yes, you can schedule a campaign for a future date and time instead of sending it immediately.
How do I know how many credits a campaign will use before sending?
The app shows you an estimated SMS count and required credits before you send, so you know the cost upfront and won’t run out mid-campaign unexpectedly.
Will blacklisted or opted-out contacts receive my campaign?
No — you can also apply suppression lists on top of the blacklist, so specific contacts are automatically excluded from a given campaign even if they’re on your main list.
How do I set up the AI conversation flow?
You describe in plain language what kind of conversation you want (you can also attach supporting documents), and the AI automatically builds a conversation workflow for you — a flow showing how the conversation should branch based on what the contact says.
What happens if a contact doesn't reply right away — does the AI follow up automatically?
Yes, AI campaigns support automatic follow-ups — you can set how many follow-up attempts to make and how many hours to wait between them, so contacts who don’t respond immediately still get re-engaged.